HVS EMERGENCY POLICY AND INFORMATION
The compassionate and capable team at HVS realizes that emergencies do happen; and they often happen at the most inconvenient or inopportune times. Emergencies during regular business hours will be handled as timely as possible based on severity, availability and other pending emergencies. All life threatening emergencies will be given immediate priority and triaged/stabilized as quickly as possible. Although we are a very well equipped hospital with experienced and dedicated personnel, there are instances when the emergency may require care beyond our limitations; in these instances, we will recommend referral/transfer to a critical care facility in Phoenix.
HVS’s after-hours emergency service is reserved for emergencies only. If you have an after-hours emergency please call the office at (928) 684-3070 and follow the prompt for the ‘after hours emergency’ which will transfer the call to the emergency phone. Please leave a detailed message on the voice mail including your name, contact number and nature of the emergency; speak slowly and clearly. If you have not heard back from a veterinarian within 15 minutes, please try your call again. After speaking with you, the veterinarian will determine if your pet needs to be seen as an emergency or if an appointment can be scheduled for the following business day.
Dr. Ruisi and Dr. Shreve are available for emergencies after hours as a courtesy to our clients and the local community; however, HVS is not a staffed, 24 hour emergency hospital. There are often multiple emergencies at a time so please be patient, courteous and respectful of time while we work to ensure the animals are safe, stabilized and comfortable. We ask that you please call during regular business hours to schedule appointments for all chronic, ongoing and non-urgent matters.
Additional fees do apply for all emergency services and payment is expected in full at the time services are rendered. For your convenience, we do accept all major credit cards, Care Credit, checks and cash.
USEFUL INFORMATION IF YOU HAVE AN EMERGENCY